Applied online. 1. Got an email from HR after two weeks or so and scheduled for 30 min phone interview (company, role, basic HR questions) where I was given a mock support interaction with a client 2. Another 30 minutes phone interview with Team Lead of Support (SQL data manipulation questions, OOP questions, CS situational questions). 3. On-site Interview with Support Manager last an hour (discussed CS skills, experience and other scenarios to test how one will tackle difficult clients, test paper exercises to test your SQL, trouble-shooting and C# knowledge).