Customer Service Representative applicants have rated the interview process at Decathlon with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 70.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 34 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Decathlon overall takes an average of 15 days.
Common stages of the interview process at Decathlon as a Customer Service Representative according to 4 Glassdoor interviews include:
Phone interview: 23%
Presentation: 15%
One on one interview: 15%
Background check: 15%
IQ intelligence test: 8%
Skills test: 8%
Drug test: 8%
Group panel interview: 8%
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I applied online. I interviewed at Decathlon in Jun 2018
Interview
The interview process was very informal. I received a phone call, answered a few questions an was then invited for a face to face meeting. I could clearly see that the interviewer was not following any standard or protocol. She was very friendly and fired the questions away randomly. At the end of the interview I felt I had made a friend though. Very relaxing environment.
Interview questions [1]
Question 1
Tell me about your experience with customer service.
Began with an informal call with the hiring manager simply asking a few questions about me and my fit for the team, then I was requested for a formal interview at the store, very informal and relaxed.
Interview questions [1]
Question 1
How would you deal with customers when they may be difficult or confrontational
The interview was of easy to medium difficulty. It’s important to do your homework on the company’s profile and vision beforehand. They began by explaining the job description, followed by a quiz to assess our understanding. Personally, I didn’t prefer this approach, as it’s difficult to fully grasp everything from a one-time explanation.
Interview questions [1]
Question 1
Tell me about yourself and why you want to work with the company.
Very good experience with a skilled manager, even if they're more likely recruting people from their stores than real account managers. This may be not so good, but during the interview they were friendly and flexible
Interview questions [1]
Question 1
Experience in Product Marketing and desired salary