I applied online. The process took 2 months. I interviewed at Delta Air Lines (Atlanta, GA) in Nov 2025
Interview
Multi-step. Primarily AI filtered until you are selected for in-person interview. It does take time but this is necessary in filtering the correct candidates. The first part can happen very quickly. The only reason why my process took a month from initial application to F2F invite was because I waited for the full week period given for the Virtual Job Tryout and Virtual Interview (AKA ODVI, OnDemand).
Interview questions [1]
Question 1
Describe a time when you went above the standard to improve a customers experience and why you felt that customer deserved the elevated experience over the others you helped that same day.
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
I applied online. I interviewed at Delta Air Lines
Interview
(odvi)For the ODVI they give you an unlimited amount of time to prepare before hitting record. Not sure if the camera is still capturing you while you are preparing for the question even though you didn’t hit record so be mindful of that
Interview questions [1]
Question 1
Please describe a time a change at work impacted your daily routine. Describe the steps you took to adapt as well as the outcome of those steps.
It was very nerve racking so I would look online and kinda have an idea of how you would answer so you won’t feel unprepared . Star method is very important and try to look confident and polished.
