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      Delta Air Lines

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      Flight Attendant Interview

      Feb 9, 2017
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Delta Air Lines in Feb 2017

      Interview

      Put in application: Jan 19, 2017 (completed assessment the same day) Received email about video interview: Jan 26, 2017 Received video invitation: Feb 6, 2017 Completed video interview: Feb 8,2017 What to expect from the video interview: I did the interview process over a computer. There were nine questions in total. 6 were scenario questions and "describe a time" type questions. The other 3 questions were yes or no questions. Each question was a video and it was written out so you could read along. You could play the video when ready. This was actually great because I was really nervous, so if I need to breath and take 10 mins before starting the question I could do that. You don't get to see the question until you press play. After you press play on the video the flight attendant on the video asks you the question and you get to read along. You can not pause the video, rewind, or fast-forward. After the video you have 30 secs to prepare your answer. There is a timer. If you want to move ahead before the 30 secs you may do so by clicking a button that says "answer question" I think... I forgot, but its next to the timer. Before your recording starts there is a 3 sec countdown, then it begins. you have 3 mins to answer the question. Once you finish with your answer you can click "done". Then it moves to another paused video waiting for you to click play. Please take your time and breathe. You have 3 days to complete the video interview. what helped me was Glassdoor.com. I studied the questions that everyone submitted, and i actually did see the questions that were on Glassdoor.com. While I was doing my video interview, when I took "my break", I would prepare myself with the question before hand by using Glassdoor.com. I noticed that I had the same questions as someone else in the same order that they gave. (Thank God) I sat there a moment and thought about what I was going to say. This gave me enough time to think about what to say and how I'm going to deliver it, without feeling pressured and uneasy. My advice: My advice to any who has received an email letting them know that they will receive an invitation to take the video interview or to someone that has received the invitation already is to STUDY! That's my number one advice! I recommend this website. It helped a lot! If you haven't recieved the invitation yet, and you still waiting, take that time to study interview questions. Don't be like me and wait till you receive the email to study, because then you gonna feel rushed, pressured and you probably gonna panic and be less confident. My second advice is to practice with someone. Have a friend or family member go over these questions with you. (I recommend doing it over a video chat so you can get a better feel of whats like.) Make sure you keep your eye on the camera and smile. In my opinion it's better to practice with some than your self because your friend/family member can give you criticisms that help you or give you suggestions that you may have not noticed. It will also help if they throw questions at you rather you go over it yourself. If you do decide to do it by your self I suggest recording yourself. Delta does have a practice interview questions so no worries. Do not study the practice interview questions because you will not see them. It's just practice and there to give you a better understanding of how it works and feels. Last advice is to be confident, smile and look at the camera. Smile and sound confident, even if you do mess up. I said um and stuttered a few times, but I made sure I focused on the camera, smile, look lively and sounded confident. I know it may be nerve-wreaking but if you mess and pick back up, sound confident, own it, and smile it matter! If you read and follow my advice I gave you should do great! :) I believe in you and I know someone else believes in you too! Don't stress its not that bad! Breathe! You can move on to the next question when ready so don't feel rushed. Most importantly Study! This is the key! I will post again when I receive my email for my face-to face interview. Make sure you study for that as well. P.S. Dress-up and Where your natural looking hair color during the video and face-to-face interview. That matters! Also I'm missing one question which was my first question. sorry! :( GOOD LUCK!!!!

      Interview questions [7]

      Question 1

      Hi I'm Christian. While cleaning the aircraft after your flight you witness the flight attendant taking items from the beverage cart and placing them into their pocket. No other member of the crew witness this event, but you are certain the flight attendant is stealing, the flight attendant is grabbing their items and disembarking the aircraft, what would you do?
      3 Answers

      Question 2

      Hi I'm Manny, describe a time when you displayed a high level of effort and commitment towards performing your work, what was the situation, what did you do and what was the outcome.
      1 Answer

      Question 3

      Hi I'm Kyle, during your preflight service check you notice so items are missing from the inventory, if you do not aquire the items, there will not be enough to serve everyone on the flight, if you request additional items the flight will most likely be delayed. What would you most likely do?
      1 Answer

      Question 4

      Hi I'm Meradeth, you are working in the back of the airplane on a flight from Washington, DCA airport to New York's JFK airport, during the flight you walk to the front of the plane to get some needed service items. Without the items service in the aft of the plane will be delayed. On the way back to your service area, you witness two passengers engaging in a heated discussion. Although their voices are not raised, it is clear they are both upset. You overhear one passenger claim that the the reclined seat is hurting their legs and demands the other passenger sit up. You need to return to your section of the plane with the supplies, but the two passengers are starting to become louder with their disagreement. What would you do?
      1 Answer

      Question 5

      Hi I'm Allen. During your flight, you hear two coworkers gossiping in the galley about another coworker who is also on the flight, there are passengers within earshot of the conversation and you are sure they can hear what is being said. What would you do?
      1 Answer

      Question 6

      If you’ve had an opportunity to travel on a Delta flight, you may have noticed that we have a variety of designer uniforms which are intended to display a common, consistent, and professional image to our customers. As you can imagine, we have very focused Professional Standards required for uniforms as well as Grooming and Appearance standards. Please take a moment to carefully read an overview of our guidelines below. • When in public view, the uniform must be in full compliance and professional in appearance. • When in uniform, on duty, including on layover, flight attendants are required to comply with all employee rules of conduct and with local cultural norms. • Uniforms and uniform garments may only be worn while on duty, attending Delta sponsored events or work-related commutes. • Garments worn while in uniform must approved for In-Flight Service, and must be gender-appropriate. • Personal cleanliness and hygiene must be maintained at all times. • Chewing gum isn’t permitted. • Dental retainers must be gum tone or clear. • Braces should be clear or silver. • Visible tattoos or visible body piercings are not permitted. - Any tattoos above the collarbone (including neck, face and ears) and/or in the area above and below the wrist (including hand and fingers) are considered visible tattoos - Such tattoos are still considered visible even if covered by items such as hair, makeup, watches, rings, Band-Aids, etc. • Eyeglasses and sunglasses must be plain or business-like. • Conservative colors such as black, brown, tortoise-shell, gold or silver are approved. • Contact lenses must be a natural color. Do you understand Delta’s Uniform and Grooming and Appearance Guidelines and do you agree that you can follow these standards if hired for this position?
      Answer question

      Question 7

      Do you have any tattoos above the collarbone (including neck, face and ears) and/or in the area above and below the wrist (including hand and fingers)?
      Answer question
      23

      Other Flight Attendant Interview Reviews for Delta Air Lines

      Flight Attendant Interview

      Jul 22, 2026
      Anonymous Interview Candidate
      Atlanta, GA
      No offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Delta Air Lines (Atlanta, GA)

      Interview

      I’m not too savvy with video interviews but it was very seamless, user-friendly, and easy to follow. M The questions were definitely challenging, but do your research! If you know flight attendants, ask them for advice!

      Interview questions [1]

      Question 1

      Tell me about a time you went above and beyond for a customer.
      Answer question

      Flight Attendant Interview

      Jun 22, 2026
      Anonymous employee
      Atlanta, GA
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Delta Air Lines (Atlanta, GA)

      Interview

      It’s challenging, but rewarding, remember to answer in star format, and just enjoy the process, think about your why and smile! No matter if you have received a TBNT- don’t let that stop you from your dream…Keep climbing!

      Interview questions [1]

      Question 1

      Tell me of a time you had to deal with a difficult customer (Tip -remember your work ethic and history) and why you want to become a Delta Flight Attendant.
      1 Answer

      Flight Attendant Interview

      Jun 9, 2026
      Anonymous Interview Candidate
      New York, NY
      No offer
      Positive experience
      Easy interview

      Application

      I interviewed at Delta Air Lines (New York, NY)

      Interview

      I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.

      Interview questions [1]

      Question 1

      Name a time you had to deal with an upset customer?
      2 Answers
      3

      Delta Air Lines interviews FAQs

      • Flight Attendant applicants have rated the interview process at Delta Air Lines with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 74% positive. To compare, the company-average is 73.8% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Flight Attendant roles take an average of 47 days to get hired, when considering 2,327 user submitted interviews for this role. To compare, the hiring process at Delta Air Lines overall takes an average of 41 days.
      • Common stages of the interview process at Delta Air Lines as a Flight Attendant according to 2,327 Glassdoor interviews include:

        Phone interview:  20%

        One on one interview:  14%

        Personality test:  11%

        Group panel interview:  10%

        Skills test:  10%

        Drug test:  8%

        Background check:  8%

        IQ intelligence test:  8%

        Presentation:  7%

        Other:  4%

      • Here are the most commonly searched roles for interview reports -

        1. Flight Attendant(1243) ;
        2. Ramp Agent(418) ;
        3. Customer Service Representative(344) ;
        4. Customer Service Agent(198) ;
        5. Customer Experience Specialist(186) ;
        6. Ramp Agent - Ready Reserve(151) ;
        7. Airline Pilot(137) ;
        8. CSA - Customer Service Associate(104) ;
        9. Delta Flight Attendant(99) ;
        10. Manager(94) ;
        11. Customer Service(80) ;
        12. Reservations Agent(79) ;
        13. Gate Agent(65) ;
        14. Ramp Agent/Baggage Handler(65) ;
        15. Project Manager(61) .


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      Jobs at Delta Air Lines

      1 jobs in United States
      Co-Op, Airport Customer Service PMO (Fall 2026)
      Atlanta, GA
      ·
      $44K - $74K /yr
      (Glassdoor est.)
      View job
      View all Flight Attendant Jobs