I applied through an employee referral. The process took 5 weeks. I interviewed at Delta Air Lines (Atlanta, GA)
Interview
I first applied for the position first week of January, and within the first month of applying, I received notice to complete online assessment and then got email asking to schedule one way online interview. After online interview, I received an email with date for face to face interview in the Atlanta office. Now waiting to hear back after face to face interview.
Interview questions [1]
Question 1
Name a situation where there was a change in the workplace, what was the action you had to take, and what were the results?
It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind
Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.
Interview questions [1]
Question 1
Give examples of times you have tackled difficult customers.
Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.
Interview questions [1]
Question 1
How would you handle a customer who's been forced to take a different flight from one they've booked.
Customer Service Representative applicants have rated the interview process at Delta Air Lines with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 69% positive. To compare, the company-average is 73.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 36 days to get hired, when considering 94 user submitted interviews for this role. To compare, the hiring process at Delta Air Lines overall takes an average of 41 days.
Common stages of the interview process at Delta Air Lines as a Customer Service Representative according to 94 Glassdoor interviews include:
Phone interview: 16%
Drug test: 14%
One on one interview: 14%
IQ intelligence test: 13%
Skills test: 10%
Personality test: 9%
Background check: 8%
Presentation: 8%
Group panel interview: 7%
Other: 1%
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