I applied online. I interviewed at Delta Air Lines (Minneapolis, MN) in Mar 2017
Interview
Video interview - Blank screen. You see a recorded individual ask a question, then the screen goes dark and you answer it. The request to do the interview came quickly after I submitted the application. I received an email saying I would be receiving another one, but it never came. I tried to contact the department that sent the emails but did not get a reply. My application status consistently said Under Review. Finally, after almost one month, I received a "thanks but no thanks". It was frustrating because I feel the process was incomplete, however, I could not get any response from the airline.
Interview questions [1]
Question 1
All of the questions were sales related, behavioral interview questions. You were asked to give examples with each one.
I applied in-person. I interviewed at Delta Air Lines
Interview
Interview process was very straightforward. Just be yourself be friendly and show them that you are ready to work. It’s going to be a group interview then you will take an assignment, after that If you pass the assignment your get to do a one on one f2f with a hiring manager.
The whole process to me was pretty straightforward. Definitely do come slightly earlier before your allocated interview time as you may have to wait before going to the first round of interview–i wouldn’t say it is exactly an interview, but a session where you can interview the staff of delta. Once done, you will then proceed for the proper interview with the relevant manager. They will ask a couple of scenario based questions relating the position. Just be yourself to be honest and answer as closely to what you’ve been asked, as possible.
Interview questions [1]
Question 1
Have you encountered any misunderstandings or disagreements with your colleagues, if so, how did I handled the situation?
The process took 6 weeks. I interviewed at Delta Air Lines (Atlanta, GA)
Interview
I thought the process was really tedious, and it felt like no one was exactly sure what the end goal was or when it should be completed. It was like they had a goal in mind for the position but were unsure of what that person's skill might have been.
Interview questions [1]
Question 1
They were curious on how my experience could elevate the experience of their top tier customers. But from a large picture way.
Customer Experience Specialist applicants have rated the interview process at Delta Air Lines with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 81% positive. To compare, the company-average is 73.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Experience Specialist roles take an average of 35 days to get hired, when considering 58 user submitted interviews for this role. To compare, the hiring process at Delta Air Lines overall takes an average of 41 days.
Common stages of the interview process at Delta Air Lines as a Customer Experience Specialist according to 58 Glassdoor interviews include:
One on one interview: 18%
Drug test: 16%
Skills test: 13%
Background check: 10%
Phone interview: 10%
Presentation: 10%
Group panel interview: 9%
Personality test: 7%
IQ intelligence test: 6%
Other: 2%
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