I applied online. The process took 2 weeks. I interviewed at Delta Air Lines (Honolulu, HI)
Interview
Applied online and received an invitation to do their interview through Hirevue right after. Study all the questions that people provide here as they only asked 7 questions. You can practice as much as you want. You have 3 minutes to say your answer though you have unlimited chances to record it which is nice. Once you are satisfied you can submit and go to the next question.
The waiting to hear back felt like forever. I felt that I did good for the video interview but probably didnt move forward with airline customer service though I have 10 years of customer servic experience. Glad I didnt have to wait too long to hear back though.
I applied online. The process took 1 week. I interviewed at Delta Air Lines (Kailua Kona, HI) in Feb 2019
Interview
Completed online application. 1 week later I received a phone call to schedule an interview for the following day. I received another call 2 days after my interview with a job offer.
Interview questions [1]
Question 1
Majority was scenario questions regarding customer service and to provide incidents that happened to myself, how I handled it and what the outcome was.
I applied online. The process took 3 days. I interviewed at Delta Air Lines (New York, NY) in May 2018
Interview
Got an online video interview only minutes after applying online. Did the video and about 4 hours later for a call asking about doing an in person interview, which stated i was already accepted for the job but they wanted to discuss specifics and details in person and finalize things. Video was pretty easy, had an unlimited amount of attempts of recording myself for questions. There was 7 questions all weren't too difficult.
Passenger Service Agent applicants have rated the interview process at Delta Air Lines with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 86% positive. To compare, the company-average is 73.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Passenger Service Agent roles take an average of 10 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Delta Air Lines overall takes an average of 41 days.
Common stages of the interview process at Delta Air Lines as a Passenger Service Agent according to 7 Glassdoor interviews include:
One on one interview: 25%
Drug test: 19%
Background check: 19%
Phone interview: 19%
Other: 13%
Skills test: 6%
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