I applied online. The process took 6 months. I interviewed at Delta Air Lines in Mar 2013
Interview
Online application in October / November 2012. Phone interview prompted with a late night message from human resources 3/11/13. Phone interview caller id was 00 so answer If you see this. Returned call placed in voice mail and I tried 3 more days until they finally returned the call 3/13/2013. I had a very young women on my call. She didn't seem very eager to listen to my responses and I had a hard time understanding her questions. I answered the customer issues she asked with the suggested system - sympathize, apologize, reason and solution format. She asked if I was able to fly to Atlanta in the middle of the interview but at end said a senior manager would return call. I knew at that time I didn't get to the next round of f2f interviews. This was my second attemp with delta in the last 3 years.
Interview format
The first group of question involves on board issues with a drunk passenger, a women refusing to check extra carryons, and others.
The second group of questions is all about improving safety in the work place and your own personal customer service experiences.
Interview questions [1]
Question 1
Tell me about 5 things you learned in the past few years and why you learned them.
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
I completed my assessment last week, and within the same day of completion, I received a email for the on demand virtual interview. I have the on remand virtual interview to complete. Any tips? What questions did they ask?
I applied online. I interviewed at Delta Air Lines (New York, NY)
Interview
I want to come here and say. The virtual ODVI is based on behavioral questions and situations practice your start method is very important easy and hard all at the same time.
Name a time when you held yourself in high standards. Name a time you didn’t follow rules but knew you at to something along those lines. I can’t remember exactly. But practice everyone. Star method best of luck to all. Keep trying don’t give up.
Interview questions [1]
Question 1
Name a time a customer complaint about you although customer is always right.
