I applied online. The process took 7 weeks. I interviewed at Delta Air Lines in Oct 2013
Interview
Applied for in October 2013. Answered some questions online, then invited to take an online personality assessment of 70 questions. Then invited to complete a full application and waited to be contacted. I was called back 10 days later, asked some scenario questions and invited to schedule a phone interview in the near future or do it straight away.
Interview questions [1]
Question 1
I was asked 4 scenario questions - 1/ if a toddler is running up and down aisles, parents don't control and someone complains, what do you do? 2/ child asleep on floor when start of heavy turbulence. Parents reluctant to wake child, what do you do? 3/ On a delayed flight, pax frustrated, customer becomes irate when you don't have his meal preference, what do you do? 4/ Drunk pax asks for more alcohol, what do you do? I answered these OK I guess as the interviewer then said I could schedule a phone interview or just do it right away (which I chose). 1/ Describe a difficult customer, how you dealt with them etc. 2/ describe when you had a difficult situation to resolve, how did you do it? 3/ Describe a successful situation, what you did, did you enjoy it? 4/ Describe TWO situations where you saw someone being unfair or underhand, what did you do and what was outcome.
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
It’s challenging, but rewarding, remember to answer in star format, and just enjoy the process, think about your why and smile! No matter if you have received a TBNT- don’t let that stop you from your dream…Keep climbing!
Interview questions [1]
Question 1
Tell me of a time you had to deal with a difficult customer
(Tip -remember your work ethic and history)
and why you want to become a Delta Flight Attendant.
I completed my assessment last week, and within the same day of completion, I received a email for the on demand virtual interview. I have the on remand virtual interview to complete. Any tips? What questions did they ask?
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