I applied online. The process took 2 weeks. I interviewed at Delta Air Lines in Mar 2014
Interview
After completing the online application and assessment I got a phone interview about 3 days later. A few hours after my phone interview I got an email asking me to complete a online video interview. The video interview asked me 3 questions and I was able to review and re-record my answers before I submitted it. Two days after my video interview I got a call from delta inviting me to a F2F interview the following week on March 19th. They book the flight for us but do not provide transportation to or from the airport so be prepared to pay for a cab.
At the F2F its exactly the way everyone else described it and the best advice I can give to everyone is SMILE SMILE SIMLE! talk to as many people as you can and be very enthusiastic! They are watching everything and if your cheeks aren't hurting at the end of the day you haven't been smiling enough. It will be a long day but it goes by quickly do yourself a favor and have a nice big breakfast and maybe bring a small snack, they do offer peanuts, cookies and water. 14 of us were selected and out of about 45 people.
The entire experience was great the staff were awesome they were very encouraging and tried their best to make everyone feel relaxed and comfortable. Just be yourself let them see your awesome personality!
Interview questions [2]
Question 1
Tell us about a time you had a big learning experience or "ah ha" moment.
I’m not too savvy with video interviews but it was very seamless, user-friendly, and easy to follow. M The questions were definitely challenging, but do your research! If you know flight attendants, ask them for advice!
Interview questions [1]
Question 1
Tell me about a time you went above and beyond for a customer.
It’s challenging, but rewarding, remember to answer in star format, and just enjoy the process, think about your why and smile! No matter if you have received a TBNT- don’t let that stop you from your dream…Keep climbing!
Interview questions [1]
Question 1
Tell me of a time you had to deal with a difficult customer
(Tip -remember your work ethic and history)
and why you want to become a Delta Flight Attendant.
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
Flight Attendant applicants have rated the interview process at Delta Air Lines with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 74% positive. To compare, the company-average is 73.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Flight Attendant roles take an average of 47 days to get hired, when considering 2,327 user submitted interviews for this role. To compare, the hiring process at Delta Air Lines overall takes an average of 41 days.
Common stages of the interview process at Delta Air Lines as a Flight Attendant according to 2,327 Glassdoor interviews include:
Phone interview: 20%
One on one interview: 14%
Personality test: 11%
Skills test: 10%
Group panel interview: 10%
Drug test: 8%
Background check: 8%
IQ intelligence test: 8%
Presentation: 7%
Other: 4%
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