I've just applied this morning online. I had a phone interview at around 6:00 pm tonight. I was surprised that they called so quickly. They asked if I have a passport and for the expiration date. There was a question about being available nights, weekends, and holidays. The next set of questions were scenarios, such as, What would you do if you have a child running up and down the aisle? You have passengers who let their child sleep on the floor while the fasten seat belt light is on and there is some turbulence, how do you handle it? There was a question about having an intoxicated passenger and what to do if they order more drinks. After these questions the interviewer took notes and came back with more situational questions. Tell of a situation where you dealt with an irate customer. Give two situations where you had a co-worker acting unfairly, and if given the chance would you have dealt with either situation differently and why? Tell of a time where you persuaded others to do something new.