I applied online. I interviewed at Delta Air Lines (Atlanta, GA) in Apr 2021
Interview
First I applied online then as soon as I applied I got an email to take an assessment that shows 3 main characteristic about myself showing my personality.
After turning assessment in I got an email telling me my 3 traits. I’ve applied to Delta Airlines 2 times in the past and after going through two process I knew I was not going in advance in the process because I didn’t get an auto response email that would invite me to a video interview.
Interview questions [1]
Question 1
Tell me a time when you delivered an excellent customer service
It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind
Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.
Interview questions [1]
Question 1
Give examples of times you have tackled difficult customers.
Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.
Interview questions [1]
Question 1
How would you handle a customer who's been forced to take a different flight from one they've booked.