I passed the video interview and was offered a face to face but was unable to go due to death of a parent. This was quite a while back so I don't know how much has changed since COVID. I found the questions on the forum which doesn't exist any more so I was prepared although a one-way video interview is always a bit tough
Interview questions [1]
Question 1
I believe they asked how I would deal with unruly passenger but this was quite a while back. They obviously want to know why you want to be an FA. That one always comes up
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
It’s challenging, but rewarding, remember to answer in star format, and just enjoy the process, think about your why and smile! No matter if you have received a TBNT- don’t let that stop you from your dream…Keep climbing!
Interview questions [1]
Question 1
Tell me of a time you had to deal with a difficult customer
(Tip -remember your work ethic and history)
and why you want to become a Delta Flight Attendant.
I completed my assessment last week, and within the same day of completion, I received a email for the on demand virtual interview. I have the on remand virtual interview to complete. Any tips? What questions did they ask?