I applied online. I interviewed at Delta Air Lines in Oct 2021
Interview
Process was good. Interviewed with a flight attendant via live virtual interview. Process was good and had an opportunity to ask questions at the end. Be positive, be you and safety always first!
Interview questions [6]
Question 1
Serving our costumers is core to Delta’s business. Please explain what providing excellent customer service means to you, what actions would you take to provide this type of service, and why?
You are preparing the cabin for take off, during the cabin walk-through, you notice a passenger on their cellphone. This is strictly against regulation. You approach the passenger and ask to please stow the cell phone during takeoff. The passenger become agitated and indicates that they do not wish to comply with our request. What would you do in this situation, and why would you take this approach?
We often need to adapt to new situations at work. Describe a situation where you had to adjust your style, approach, or ideas to meet other needs. What was the situation and task, what actions did you take to address the situation, and what were the results of your actions?
Delta has strong core values as a company. Please share the core value that guide you and why these beliefs would help you in the Flight Attendant role here at Delta?
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
I completed my assessment last week, and within the same day of completion, I received a email for the on demand virtual interview. I have the on remand virtual interview to complete. Any tips? What questions did they ask?
Application
I interviewed at Delta Air Lines (Atlanta, GA)
Interview
It’s challenging, but rewarding, remember to answer in star format, and just enjoy the process, think about your why and smile! No matter if you have received a TBNT- don’t let that stop you from your dream…Keep climbing!
Interview questions [1]
Question 1
Tell me of a time you had to deal with a difficult customer
(Tip -remember your work ethic and history)
and why you want to become a Delta Flight Attendant.