I applied online. The process took 1+ week. I interviewed at Delta Air Lines
Interview
I received an email with a video interview link. The video interview consisted of customer service questions about my experience in customer service related jobs. It used the STAR method asking me about the situation, what my task was, what action I took, and what the result was. It did not allow me to review my answers or go back to answer them again. I was then sent an email about 4 days later that I would be called for a phone interview. There was no return phone number so I had to be available when the call came. When the person called me they asked how I enjoyed the interview process. They gave me a disclaimer about the dress code of conduct and asked me if I could comply.
Then they asked me if I had any piercings or tattoos on a list of areas of my body: face, wrist...etc. When I told the person that I have a small tattoo on my wrist they said that the interview had to be stopped at that point and my file sent back for review (no pictures, no question about the specific area or size of the tattoo). That was Friday of last week, this is now Tuesday and I've received a rejection email saying that I've not been selected. Hope that helps
Interview questions [1]
Question 1
Do you have any piercings or tattoos on the following parts of your body?
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
It’s challenging, but rewarding, remember to answer in star format, and just enjoy the process, think about your why and smile! No matter if you have received a TBNT- don’t let that stop you from your dream…Keep climbing!
Interview questions [1]
Question 1
Tell me of a time you had to deal with a difficult customer
(Tip -remember your work ethic and history)
and why you want to become a Delta Flight Attendant.
I completed my assessment last week, and within the same day of completion, I received a email for the on demand virtual interview. I have the on remand virtual interview to complete. Any tips? What questions did they ask?