Customer Service Representative applicants have rated the interview process at Dillard's with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 58% positive. To compare, the company-average is 60.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 8 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at Dillard's overall takes an average of 9 days.
Common stages of the interview process at Dillard's as a Customer Service Representative according to 12 Glassdoor interviews include:
One on one interview: 24%
Background check: 16%
Skills test: 16%
Presentation: 16%
Drug test: 8%
Group panel interview: 8%
Phone interview: 8%
Personality test: 4%
Here are the most commonly searched roles for interview reports -
Basic interview questions I was hired on the spot they ask if you have any experience in customer service or retail and why you would like to work with the company
I applied online. I interviewed at Dillard's (Baton Rouge, LA)
Interview
The interview was quick to set up. It lasted about a little over 30 minutes took a few days to here back with an offer. Very friendly hiring manager explained the role and incentives in detail.
Interview questions [1]
Question 1
1. Could you tell me about yourself and describe your background in brief?
2. How did you hear about this position?
4. How do you deal with pressure or stressful situations?
I applied online. I interviewed at Dillard's (Dallas, TX) in Apr 2022
Interview
Very diverse questions
Was a hiring committee
Professional setting
The committee seemed committed to hire correct staff
Easy to follow along in conversation
A little intimidating walking into room with committee
Interview questions [1]
Question 1
What would be your greatest skill to out organization.