I applied through an employee referral. The process took 6 weeks. I interviewed at Direct Energy (San Antonio, TX) in Nov 2016
Interview
Met with 2 managers. Went really well. 2 days later talked to the guy on phone who ran the center. Thanksgiving break, then called back and was told to come to office. Came to office and was left in lobby for 2 hours.
I applied online. The process took 2 weeks. I interviewed at Direct Energy (Edmonton, AB) in Oct 2021
Interview
tell me a bit about yourself
where do you see yourself in 5 years from now
what do you know about direct energy
why do you want to work for direct energy
why we should hire you
Interview questions [1]
Question 1
tell me a bit about yourself
where do you see yourself in 5 years from now
what do you know about direct energy
why do you want to work for direct energy
why we should hire you
I applied through a staffing agency. I interviewed at Direct Energy in Apr 2021
Interview
It was a zoom interview. I got an email asking if I was interested in the position. Within a week, We had the interview. It was very short and felt more conversational than like an interview.
I was told to wait for a feedback from them within a week. After two weeks that I did not hear from them. I sent an email for a feedback and no one has responded yet after two months.
Customer Service Representative applicants have rated the interview process at Direct Energy with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 58.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 21 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Direct Energy overall takes an average of 22 days.
Common stages of the interview process at Direct Energy as a Customer Service Representative according to 8 Glassdoor interviews include:
Background check: 18%
Group panel interview: 18%
Drug test: 18%
One on one interview: 18%
Phone interview: 9%
Skills test: 9%
Personality test: 5%
Presentation: 5%
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