I applied through a recruiter. The process took 4 weeks. I interviewed at Domo (London, England) in Sep 2021
Interview
Simple and straightforward, clear path to success and guidance provided at each step of the process. Nice caring people who are very transparent in what they are looking for in a candidate.
Interview questions [1]
Question 1
Give us an example of one of your a failure as a CSM and how did you cope with it?
The interview consisted of three separate interviews with the team manager and two Customer Success Managers on the team. They were very easy to talk to and it felt more like a conversation than an interview.
Interview questions [1]
Question 1
They asked about my experience with Salesforce and SQL.
I applied through an employee referral. The process took 2 weeks. I interviewed at Domo (American Fork, UT)
Interview
Call with recruiter followed by a call with the hiring manager. After that round I met onsite with some people from the team, the hiring manager, and the head of the department. About a week later I met with the VP. The recruiter was great at keeping me in the loop on next steps. Everyone made me feel welcome and were very open and transparent about the great things and the challenges in the department.
Customer Success Manager applicants have rated the interview process at Domo with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 70.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 36 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Domo overall takes an average of 39 days.
Common stages of the interview process at Domo as a Customer Success Manager according to 5 Glassdoor interviews include:
One on one interview: 25%
Drug test: 20%
Phone interview: 20%
Group panel interview: 15%
Presentation: 5%
Background check: 5%
Skills test: 5%
IQ intelligence test: 5%
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