First things first - way too many interviews. Six total interviews for a "junior" technical support role is insane. Everyone was nice and I personally felt like I killed my interviews. However, I was rejected, being told that they wanted someone with less experience ("junior" as they put it). I wish they would have saved me the time and not interviewed me having known what they were looking for and how my resume compared.

The whole process took place over 3 weeks and the staff were friendly enough. There was 2 phone interviews followed by 4 on site interviews over 2 hours. The phone interviews were conducted via speakerphone in an area of the office bad for reception which is an indicator to just how professional these people are. I unfortunately, did not make it past the on-site stage (although I know there was one final interview to go with the director of the department) but when you do 6 interviews with a company and they don't even call you to say you didn't get through nor provide any reasons as to why it is a very frustrating and discourteous process

Process consisted of a casual phone call with one of the recruiters to get a feel for the role and responsibilities. This was followed by two phone screens with Technical Support engineers. Lastly, there was the on site interview in San Francisco. They were all friendly and professional. Sometimes there was a delay in communications, or last minute changes, but these were not huge inconveniences in any way. The first phone screen had me fill out some support tickets during the interview. A lot of the in-person interview was spent on personality/behavioral oriented questions and this was a great way to get a feel for the company culture. There were also coding questions and troubleshooting questions (e.g. if you had this support ticket or support issue at Dropbox, what would you tell the customer?). Some of the "technical" questions were suspect to me in terms of value. However, I do phone interviews in my current job so I'm a bit biased. In the end, the interviewers know what they are looking for in an answer and I respect that; plus, every company has their own unique style of interviewing and I think that's fine. Overall, the interview process was positive. Dropbox seems like an awesome company that is doing it's best to maintain it's small company culture while also growing to compete in the market, and I think they have a bright future ahead of them. I didn't get an offer but I did not do very well on some of the technical questions so I'm not too surprised. Advice to prospective hires: Just relax and be yourself; you'll need the technical background and skills to get through the first steps, but personality and cultural fit are both very important to Dropbox (as they should be for every company!).