I applied through college or university. The process took 2+ months. I interviewed at Dropbox (San Francisco, CA) in Feb 2013
Interview
Connected with a recruiter at a university recruiting fair and sent in my resume. Completed a homework assignment (sample user tickets) and had two phone interviews. Was then invited to fly out to CA to interview with their team in person. They covered all the expenses and the experience while at the offices was great--people were very friendly, helpful, and wanted to give me as many opportunities to get to know them as they wanted to get to know me. Had six interviews with people from various teams (not just User Ops) spread over two days. Heard back from them a week later with their decision.
Interview questions [2]
Question 1
How would you explain to a six year old, who has no idea how to do multiplication or division, why 11 is a prime number but 9 is not? What about 3?
I applied online. The process took 1+ week. I interviewed at Dropbox (Austin, TX) in May 2015
Interview
After just a couple of days from my application, I received an email asking to fill up a questionnaire, which had some questions about troubleshooting, one question about my interest in Dropbox, and a final creative question (the famous "toaster" question).
After a few days I received an email from another recruiter asking to set up a phone call. I was shortly called by the Team Lead, who asked me just 3-4 questions. If you look at the questions which are posted here on Glassdoor, you will be probably well prepared for the phone interview. I just received one question that I didn't expect.
Unfortunately I received an email saying that I was not a match for this role. The recruiting process is really fast and enjoyable, I will definitely recommend the experience to anyone!!
Interview questions [1]
Question 1
We receive hundreds of emails per day, how would you go about prioritising emails?
I applied online to various positions. I actually heard back really fast. I first took a online screen, which required me to use a webcam to record responses to interview questions. It took a week or so, but I heard back and had a phone screen. More behavioral questions and some easy technical questions
Interview questions [1]
Question 1
Describe the world in which Toasters are Dropbox capable
I applied online. The process took 2 weeks. I interviewed at Dropbox
Interview
Dropbox initially contacted me saying they would schedule a interview with me after I filled out a questionnaire. After I submitted the questionnaire, however, I got an e-mail shortly thereafter saying Dropbox and I "were not a match" and that they appreciated me taking the extra time to get to know them. It was only after I responded to the email by thanking them for the opportunity that I received a follow-up email saying, "Our system misfired and sent you a rejection :/". This second email said that Dropbox would like to fly me out to SF for a final round interview (despite the fact that I had not yet had a single interview). Before I could send any response correcting them, I got yet another email with almost the exact same formatting except with the following text: "The next step is a call and then an interview in SF for a final round :-) (ack technology!)". The phrase "ack technology" was not something I ever expected to hear from a representative of a file hosting service. But in any event, I continued with the interview process.
My first interview was scheduled, but on the day of the interview, my HR representative emailed me saying that she did not realize my interviewer would not actually be at work that day. Finally, my interview was rescheduled and I had a reasonably short interview filled with quirky but non-technical questions (see question listed). Unfortunately, I received an email a few days later rejecting me from the position; however, the kicker was that it was the exact same email I had received after filling out my questionnaire. Dropbox needs to understand that their HR department is an important part of the company's image and that, at the moment, the department is reflecting very poorly on the company.
Interview questions [1]
Question 1
"You come across a magic stone that has the ability to give a friend of yours a magic power. Who would you give a magic power, what power would you give, and why?"
User Operations Engineer applicants have rated the interview process at Dropbox with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 46.9% positive. This is according to Glassdoor user ratings.
Candidates applying for User Operations Engineer roles take an average of 32 days to get hired, when considering 14 user submitted interviews for this role. To compare, the hiring process at Dropbox overall takes an average of 21 days.
Common stages of the interview process at Dropbox as a User Operations Engineer according to 14 Glassdoor interviews include:
Phone interview: 45%
One on one interview: 23%
Personality test: 14%
Group panel interview: 9%
Skills test: 5%
IQ intelligence test: 5%
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