I applied online. The process took 3 days. I interviewed at Drury Hotels (Franklin, TN) in May 2012
Interview
Easy open ended questions based on customer service and previous experiences. Manager wanted to know about me and not just cookie cutter answers. They really showed they cared about the person not just the job. I had a phone interview that was just a few minutes, a face ti face with an AGM, and a second face to face with GM where I took a drug test on site (mouth swab test) and submitted a background check. Was offered position contingent on background which took a week to come back. All in all a great interview experience.
Interview questions [1]
Question 1
Name one time you went above and beyond to male someone's experience better.
I applied online. I interviewed at Drury Hotels (Chesterfield, MO) in Oct 2023
Interview
No return phone calls or voicemails.
Unprofessional behavior. Maybe the reason positions are on indeed for a few months. They do not respond quickly. You are wasting your time with this company.
Interview questions [1]
Question 1
Questions were average. I think they are not sure what they are doing.
I applied online. The process took 2 weeks. I interviewed at Drury Hotels (San Antonio, TX) in Feb 2021
Interview
The phone interview was really nice, the lady who interviewed me was easy to talk to and it seemed more like a conversation than an interview. The in person interview with the AGM and GM was a little more intimidating but both were nice and professional and toured me around the property as well.
2 interviews. Very professional. Managers were very nice. I Would recommend for sure if you are interested in the Hospitality industry. You have to be prepared for weekends and evening shifts.
Guest Service Agent applicants have rated the interview process at Drury Hotels with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 68.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Guest Service Agent roles take an average of 7 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at Drury Hotels overall takes an average of 17 days.
Common stages of the interview process at Drury Hotels as a Guest Service Agent according to 13 Glassdoor interviews include:
One on one interview: 21%
Drug test: 19%
Phone interview: 16%
Background check: 14%
Skills test: 12%
Group panel interview: 9%
Other: 5%
Presentation: 5%
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