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      Duke Energy

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      Customer Service Associate Interview

      May 11, 2017
      Anonymous employee
      Charlotte, NC
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Duke Energy (Charlotte, NC) in Jul 2015

      Interview

      Interview process was fairly easy. Phone interview was conducted and then asked to come in to complete an web-based test. After completion of the test if you passed you were then interview on the spot by one of the floor coaches and advised if hired or not on the spot.

      Interview questions [1]

      Question 1

      STAR method questions based on previous job experience such as, tell me about time you had to deal with a difficult customer etc..
      Answer question
      4

      Duke Energy interviews FAQs

      • Customer Service Associate applicants have rated the interview process at Duke Energy with 1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 70.3% positive. This is according to Glassdoor user ratings.
      • Common stages of the interview process at Duke Energy as a Customer Service Associate according to 1 Glassdoor interviews include:

        Skills test:  20%

        Phone interview:  20%

        Drug test:  20%

        Presentation:  20%

        One on one interview:  20%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(107) ;
        2. Project Manager(75) ;
        3. Engineer(46) ;
        4. Intern(43) ;
        5. Senior Engineer(34) ;
        6. Manager(24) ;
        7. Software Engineer(23) ;
        8. Director(21) ;
        9. Engineering Technologist(20) ;
        10. Customer Service Specialist(18) ;
        11. Business Analyst(16) ;
        12. Engineering Co-Op(15) ;
        13. Lead Engineer(14) ;
        14. Senior Software Engineer(14) ;
        15. GIS Technician(13) .


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      Jobs at Duke Energy

      21 jobs in United States
      Work Management Specialist I or II
      Bloomington, IN
      ·
      $50K - $73K /yr
      (Glassdoor est.)
      View job
      Customer Relations Representative B
      Cincinnati, OH
      View job
      Finance Associate OR Financial Analyst I (3 open positions)
      Charlotte, NC
      ·
      $57K - $79K /yr
      (Glassdoor est.)
      View job
      Gas Office Coordinator
      Cincinnati, OH
      ·
      $16 - $16 /hr
      (Employer provided)
      View job
      Nuclear Station Instructor-Operations
      Huntersville, NC
      View job
      View all Customer Service Associate Jobs