Customer Service Representative applicants have rated the interview process at Duke Energy with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 68% positive. To compare, the company-average is 70.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 30 days to get hired, when considering 22 user submitted interviews for this role. To compare, the hiring process at Duke Energy overall takes an average of 36 days.
Common stages of the interview process at Duke Energy as a Customer Service Representative according to 22 Glassdoor interviews include:
Background check: 15%
Skills test: 15%
Group panel interview: 13%
Phone interview: 13%
Drug test: 13%
One on one interview: 13%
Personality test: 8%
Presentation: 5%
IQ intelligence test: 3%
Here are the most commonly searched roles for interview reports -
The process took a while, I applied online in August, got a prescreener call later in the month, interviewed in the beginning of September, got offered a position in October.
The interview was pretty straight forward and laid back. It was in STAR format. This interview was easier than a retail job I applied for.
Interview questions [1]
Question 1
Tell us about a time where you had a difficult customer, how did you resolve the situation?
I applied online. The process took 4 days. I interviewed at Duke Energy (Ceres) in Apr 2025
Interview
Foi uma entrevista muito boa e bem técnica com os candidato, sempre colocando situações de como a pessoa iria agir em cada momento. Foi uma entrevista bem tranquila e pediram também para eu ficar calma e me sentisse em casa
Interview questions [1]
Question 1
Qual o seu ponto Forte? Quais as suas dificuldade, quais as suas habilidades
assessment was easy. Asked pretty simple questions. I'm sure my 12 year old niece could have passed it. The let you know if you pass the assessment within minutes after taking it
Interview questions [1]
Question 1
You are put in contact with a customer, Sheela, who is quite upset. After reviewing Sheela's notes within your computer system, you see that in the last two weeks she has spoken with numerous representatives regarding the same issue. It is obvious after reviewing the notes, that there is nothing you can do for the customer at this point related to her issue.
Easy process, great interviewers they provide you with the expectations. I would recommend you utilize the STAR method as you will be hired based on your responses utilizing this method.