I applied online. The process took 4 weeks. I interviewed at Duke Energy (Charlotte, NC) in Apr 2018
Interview
It was nice. They asked me a few questions about my experience with taking calls. They offered me a few options for the shifts available, once I got the job. Everyone was nice and inviting.
I applied online. The process took 3 weeks. I interviewed at Duke Energy (Charlotte, NC) in Mar 2021
Interview
Submit resume, take online test, if pass and your selected, will receive phone interview. After phone interview, if selected will receive offer letter. If accept offer, must submit background and drug test information.
Interview questions [1]
Question 1
Basic Star method questions. Your given a situation and asked how you would respond.
The process took 4 weeks. I interviewed at Duke Energy (Charlotte, NC) in Oct 2017
Interview
asked what did i know about duke? then ask regular interview questions and took notes as i spoke. maybe about 9 questions nothing too hard. then told me about the company and position, and asked if i had questions. i put no offer because i just interviewed a couple days ago and was told i’d hear something in two weeks. pretty good interview so i’m confident that i got the position.
Interview questions [1]
Question 1
name a time when you witness someone do something wrongfully and what did you do.
Customer Service Specialist applicants have rated the interview process at Duke Energy with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 70.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Specialist roles take an average of 25 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Duke Energy overall takes an average of 36 days.
Common stages of the interview process at Duke Energy as a Customer Service Specialist according to 6 Glassdoor interviews include:
Skills test: 16%
Drug test: 16%
Group panel interview: 16%
Background check: 16%
Phone interview: 9%
IQ intelligence test: 9%
One on one interview: 9%
Personality test: 6%
Presentation: 3%
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