Team Member applicants have rated the interview process at Dunkin' with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 53% positive. To compare, the company-average is 64.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Team Member roles take an average of 15 days to get hired, when considering 17 user submitted interviews for this role. To compare, the hiring process at Dunkin' overall takes an average of 7 days.
Common stages of the interview process at Dunkin' as a Team Member according to 17 Glassdoor interviews include:
Skills test: 22%
One on one interview: 17%
Background check: 17%
Personality test: 13%
Phone interview: 13%
Other: 9%
Drug test: 4%
Group panel interview: 4%
Here are the most commonly searched roles for interview reports -
Applied online and was given a choice to set up an interview date. When I arrived on the day of the interview I was told that they were busy, and I should write my number down to get a call later on. I never received that phone call.
Easy going interview, got asked a few questions about my experience. Great people, Good management, down to earth and answered any questions I had. Quick tour and provided free drinks and coffee.
Interview questions [1]
Question 1
What is customer service and how would you respond to a difficult customer?
The interview typically takes about 15 minutes and focuses on your availability and reliability. Expect questions about your schedule flexibility, prior customer service experience, and how you handle fast-paced environments or difficult customers. It's generally informal, aiming to assess your attitude, communication skills, and ability to work in a team.
Common interview questions, and it was fairly calm, and it was a very easy interview, which did not take long at all. They even offered me a drink before and after.