Customer Service Cashier applicants have rated the interview process at Dunkin' with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 64.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Cashier roles take an average of 2 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Dunkin' overall takes an average of 7 days.
Common stages of the interview process at Dunkin' as a Customer Service Cashier according to 8 Glassdoor interviews include:
One on one interview: 36%
Background check: 18%
Skills test: 18%
Drug test: 9%
Presentation: 9%
Phone interview: 9%
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I applied online. The process took 2 days. I interviewed at Dunkin' (Deland, FL) in Jan 2014
Interview
she was great happy friendly set me at ease she didn't make me nervous and offered me a free cup of coffee and donut or a bagel she said i looked hungry
I applied in-person. The process took 5 days. I interviewed at Dunkin' (East Rochester, NY) in Apr 2016
Interview
I met the manager and after serving me a coffee drink, we began with some small talk about his and my family. Then he was all business and started to ask some basic questions about my skills, strengths and weaknesses. This took all of ten minutes and after thanking him for his time, we shook hands and I left.
Reviewed application and Resume (that I brought with me) if I had experience with cash handling, food prep, and customer service. Usually can interview on the spot if they are in need of employees. Very fair and give many people the chance to train to see if they can make a good fit. I was interviewed on the spot because I went in at 2 pm and the Manager was not busy. Make sure to speak to manager face to face and dress nicely (NO JEANS).
Interview questions [1]
Question 1
Q: Do you have experience with cash handling/food prep/customer service?
Q: Tell me about a time you used cash handling/customer service/food prep.
Q: Have you ever had a situation where you had a customer that was upset about their order or service? If yes, how did you handle this situation? If no, How do you believe you would handle this situation?