The interview process at EXL was quite simple and smooth in my case. It started with a basic HR round where they asked me about my background, education, and communication skills. After that, there was a short assessment or operations-related discussion to check how well I can handle simple tasks and scenarios. Overall, the process was easygoing and more focused on communication and understanding rather than technical depth. I found the whole experience professional yet comfortable.
Interview questions [1]
Question 1
They asked me to explain the basic insurance process, including how claims are handled and what steps are involved from policy issuance to final settlement. The focus was on checking my understanding of how the insurance workflow operates, and how I would handle customer queries or support in that process.