I applied through college or university. The process took 3 days. I interviewed at Embassy Suites (Kissimmee, FL) in Nov 2013
Interview
Multiple interviews and a drug test. Most interview questions were situation based and "tell me about a time when". There was one interview with the Front Desk Manager, one interview with Human Resources, and one interview with the Assistant GM with a walk through.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult customer and how did you overcome it?
I applied in-person. The process took 3 weeks. I interviewed at Embassy Suites
Interview
The interview process was quick and to the point. I was shown around the front desk area where guest are checked in and also given a tour around the hotel. I was asked general customer service questions.
I applied in-person. The process took 2 days. I interviewed at Embassy Suites
Interview
Basic questions. Just went over my resume and asked questions about my previous jobs and how I handled certain situations in those previous jobs. Then asked why I wanted to work as a Front Desk Agent.
Interview questions [1]
Question 1
Basic interview questions about my resume and experience
called in for an interview and met with front desk manager. He asked basic customer service oriented questions and how I would handle a difficult situation/guest. Make sure to have examples ready for different scenarios and how you have handled a difficult customer in the past.
Front Desk Agent applicants have rated the interview process at Embassy Suites with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 64.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Front Desk Agent roles take an average of 10 days to get hired, when considering 28 user submitted interviews for this role. To compare, the hiring process at Embassy Suites overall takes an average of 9 days.
Common stages of the interview process at Embassy Suites as a Front Desk Agent according to 28 Glassdoor interviews include:
One on one interview: 38%
Phone interview: 17%
Drug test: 14%
Background check: 12%
Skills test: 7%
Presentation: 5%
Group panel interview: 2%
IQ intelligence test: 2%
Other: 2%
Personality test: 2%
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