I applied in-person. The process took 5 days. I interviewed at Embassy Suites in May 2014
Interview
I applied at Hilton Hotel the same day I got an interview. It was about a 5 minute interview and I worked as a server for one day but wanted to be at the front desk. They gave me a seperate interview for the front desk. I came on a wednesday and waited about an hour for the interview. They changed the date for the interview which was a hassle for me at first. When I came for the interview it was about a 15 minute long interview with the basic questions centering around getting to know who I was and customer service.
I applied in-person. The process took 3 weeks. I interviewed at Embassy Suites
Interview
The interview process was quick and to the point. I was shown around the front desk area where guest are checked in and also given a tour around the hotel. I was asked general customer service questions.
I applied in-person. The process took 2 days. I interviewed at Embassy Suites
Interview
Basic questions. Just went over my resume and asked questions about my previous jobs and how I handled certain situations in those previous jobs. Then asked why I wanted to work as a Front Desk Agent.
Interview questions [1]
Question 1
Basic interview questions about my resume and experience
called in for an interview and met with front desk manager. He asked basic customer service oriented questions and how I would handle a difficult situation/guest. Make sure to have examples ready for different scenarios and how you have handled a difficult customer in the past.
Front Desk Agent applicants have rated the interview process at Embassy Suites with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 64.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Front Desk Agent roles take an average of 10 days to get hired, when considering 28 user submitted interviews for this role. To compare, the hiring process at Embassy Suites overall takes an average of 9 days.
Common stages of the interview process at Embassy Suites as a Front Desk Agent according to 28 Glassdoor interviews include:
One on one interview: 38%
Phone interview: 17%
Drug test: 14%
Background check: 12%
Skills test: 7%
Presentation: 5%
Other: 2%
IQ intelligence test: 2%
Personality test: 2%
Group panel interview: 2%
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