I applied online. The process took 2 weeks. I interviewed at Employ (MA) (San Mateo, CA) in Sep 2016
Interview
I had an initial phone conversation with the Recruiter (who rocks, BTW), then I had two phone interviews: one with the hiring manager and another with the VP of Customer Success. I was then invited onsite to meet with them and additional team members in person. It was a very smooth process and it moved along nicely - all within a couple of weeks. I was very impressed with the process, the organization and everyone I met.
Interview questions [1]
Question 1
Can you explain a situation in which you had an upset customer and how you handled it?
I applied online. I interviewed at Employ (MA) in Sep 2025
Interview
At first there was tons of communication from recruiter and things were moving fast each round. I made it to the final round and did an hour long presentation. After more than one round I would expect more than an impersonal auto reply rejection email. Very disheartening and frustrating experience overall.
Interview questions [1]
Question 1
They asked questions regarding my book of business, processes for managing customers, and KPI’s amongst other things.
I applied online. The process took 6 weeks. I interviewed at Employ (MA)
Interview
Great process. Thorough. Quick. Communicative. The steps and process were laid out on there website and everyone adhered to that. I never felt like I was wondering where I stood.
Interview questions [1]
Question 1
Present a specific example of an achievement that was impactful to your professional growth.
I applied through an employee referral. The process took 2 weeks. I interviewed at Employ (MA) (Toronto, ON) in Feb 2022
Interview
It was a wonderful experience interviewing with them. They made the process seem seamless. Went through 4 rounds of interviews which seemed like alot, however they all happened fairly quickly and it was not a long drawn out process
Interview questions [1]
Question 1
They asked what my past work experience was and what could I bring to the team.
Customer Success Manager applicants have rated the interview process at Employ (MA) with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 58% positive. To compare, the company-average is 68.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 27 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at Employ (MA) overall takes an average of 20 days.
Common stages of the interview process at Employ (MA) as a Customer Success Manager according to 12 Glassdoor interviews include:
Phone interview: 30%
One on one interview: 25%
Presentation: 10%
Group panel interview: 10%
Background check: 8%
IQ intelligence test: 8%
Drug test: 3%
Personality test: 3%
Skills test: 3%
Other: 3%
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