I applied online. I interviewed at Employ (MA) (Chicago, IL) in Feb 2021
Interview
Thirty minute phone call with the recruiter. Asked basic questions about my past job history and situational interview questions. After we discussed that I largely handle enterprise level customers, the recruiter was extremely honest and said that while I was a great interview, they were looking for someone who has experience handling SMBs. I wish more companies would be this honest, especially on the phone instead of hiding behind an email!
Interview questions [1]
Question 1
Q: Tell me about a time you went above and beyond for work.
I applied online. I interviewed at Employ (MA) (Toronto, ON) in Jan 2022
Interview
The interview process was well structured and organised. It started with the HR Screening which was in-depth, where my recruiter Ash delved into my resume to see whether my skill set and experiences closely align with the job's expectations. The next round was with the hiring manager, which was also focused on skillset alignment but more from the roles and responsibilities perspective. After that, I was given a task/presentation which I had to present to the CS Management. Finally, I had a resume review with my recruiter which was more like company fit and value alignment front. Overall, it was channelised and comfortable.
A huge shout out to my recruiter Ash who went above and beyond to offer a seamless, supportive, comfortable and welcoming candidate experience THROUGHOUT. I wish we had more Ash in the recruitment world!
Interview questions [1]
Question 1
The entire interview process was centred around the skillset and experiences. Especially situational questions that focused on how I handle difficult situations with the customers.
I'd recommend you to understand the job description to truly understand the precise expectations from the company.
Associate Customer Success Manager applicants have rated the interview process at Employ (MA) with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 68.8% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Employ (MA) as a Associate Customer Success Manager according to 1 Glassdoor interviews include:
Presentation: 33%
Phone interview: 33%
IQ intelligence test: 33%
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