Candidates applying for Tier II Customer Service Representative roles take an average of 1 day to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Empyrean Benefit Solutions overall takes an average of 14 days.
Common stages of the interview process at Empyrean Benefit Solutions as a Tier II Customer Service Representative according to 2 Glassdoor interviews include:
Background check: 25%
Phone interview: 25%
Skills test: 25%
One on one interview: 25%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Empyrean Benefit Solutions
Interview
They have you take a testing process that involves math and grammar. If you make a good grade, they will call you in a few weeks to start the hiring process, take badge pictures, and etc.
I applied through a staffing agency. The process took 1 day. I interviewed at Empyrean Benefit Solutions (Houston, TX) in Aug 2010
Interview
I was recruited by a temporary agency and interviewed once with Empyrean. I arrived 20 mins early but had to wait an ADDITIONAL 30 mins after my interview was to start to speak with anyone. I was then interviewed by the call center supervisor and a trainer, I never spoke with anyone in HR. BOTH employees explained that many people quit in frustration on the first day. I was speechless.
Interview questions [1]
Question 1
"Explain how you were previously unable to do your job without the tools you needed."