Applied online. Phone interview with a woman from HR. Pretty straightforward. She asked about my previous experience and why I was interested in this position. First face to face interview was with the same woman from HR. Asked most of the same questions as over the phone, mostly about my previous experiences. She told me a lot about the company and why the Trainee program is so great. She seemed really interested in me, both over the phone and in person. Told me the next step would be an interview and observation of a local branch. Left with a great feeling. Next face to face interview was at a local branch with that branch manager and the area manager. Met the assistant manager of the branch first and he was very happy and excited to talk to me about coming to work for the company. Both the branch manager and the area manager were happy and excited to talk to me as well. Asked about previous experience and for examples of dealing with customers, especially unhappy ones. Asked what motivated me in the workplace, and why I wanted this position. Both seemed to like me and what I had to say. They let me know that the next step would be a final interview face to face with the VP of HR. I left this interview with a great feeling too. Got a phone call an hour later confirming my interview with the VP of HR for a few days later. Met with the VP of HR. He asked me for my impressions of the people I had met and about the interactions I had witnessed at the local branch. He asked if I still had any unanswered questions, and I didn't. Everyone had been great about answering my questions along the way. He asked if I would be okay with working the 7:30 am-6 pm hours 5 days a week and I confirmed that I would be. He then went on a tangent about how he hates when people take the job and then complain about the hours later when they had fair warning. The hours had been discussed with me in literally every interview (over the phone, with HR, the local and area managers and now the VP of HR and I think they were even listed on the job posting). He seemed really upset about the people who complain about the hours. I never indicated that I would have a problem with the hours so I was a little shocked that he seemed so upset. He then asked if I had a car or would be relying on public transportation. Since I live in the city of Chicago, I don't have my own car right now but I have full access to my aunt and uncle's car who also live in the city. I told him this information and then he went on another tangent about how it's not the company's fault if my career doesn't advance as fast as I want it to because I don't accept a promotion to a branch that isn't close to public transportation. I was shocked that he would assume that I would blame the company for that and explained to him that I am willing to buy a car if that is what it takes to help further my career. It was like he didn't hear me, didn't believe me, or didn't care because he basically repeated that I can't get upset if I turn down promotions because of lack of transportation. I left this final interview feeling horrible. I couldn't tell if this guy was trying to make the decision for me by assuming that I would complain about the hours and turn down promotions based on not having a car. He also did most of the talking in this interview which was another sign of trouble, seeing as most interviews are about getting to know me as a person and a professional and finding out if I would be the right fit for the company. I got an email a few days later saying thanks for interviewing with us but we're unable to offer you a position. I am still very confused as to what exactly happened. The interview with HR and the interview with the local and area branch managers all seemed to go very smoothly. We all got along really well, they seemed to have liked what I had to say in response to their questions. And then the final interview everything went upside down. He did all the talking. And it honestly felt like a lecture. I was shocked. Before that interview I was positive I would be getting an offer. After that interview, I don't know how to feel.