I applied online. I interviewed at Epic (Madison, WI) in Feb 2026
Interview
After the two online assessments, there's a 3.5 hour interview. The only true interview part is the case study, where you spend 30 minutes answering questions dealing with hypothetical clients - any experience in a customer service-adjacent role and project management is the best combination of preparation for this case study.
Interview questions [1]
Question 1
A client asks for a bug-fix by the end of the week, but you determine it to be a larger fix that requires months. How do you respond?
I applied online. The process took 1 day. I interviewed at Epic (Madison, WI)
Interview
Started with info sessions. Then broke into a room with an interviewer who asked me to assess a scenario. After that, I had an HR interview. All of these in 1-2 hours on the same day.
Initial phone interview (basic questions about resume, why interested in company and role), skills assessment (multiple parts- personality test, math and logic and coding sections), longer final interview with case study and behavioral questions.
This process included a few online assessments (technical and personality based), calls with a recruiter, one 4 hour day that included multiple technical and non-technical interviews, as well as times to ask questions from someone in the role currently.
Interview questions [1]
Question 1
How I would manage some situations where I had multiple pressing issues/priorities
