Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Essilor

      Part of EssilorLuxottica

      Is this your company?

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: Essilor reviews | Essilor jobs | Essilor salaries | Essilor benefits
      Essilor interviewsEssilor Customer Service Manager interviewsEssilor interview
      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Customer Service Manager Interview

      Sep 29, 2015
      Anonymous Interview Candidate
      Elmira, NY
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Essilor (Elmira, NY) in Sep 2015

      Interview

      The interview process for Essilor is quite extensive and very thorough. I applied the end of August online and was contacted by a recruiter mid September. I did an initial phone interview with the recruiter, a week later then did an interview on location with 2 employees, one week after that another on location interview was conducted and finally a final interview was conducted via phone with HR. Unfortunately, after the long process and being the prime candidate, the position was put "on hold".

      Interview questions [1]

      Question 1

      What is your customer service perspective?
      1 Answer
      3

      Other Customer Service Manager Interview Reviews for Essilor

      Customer Service Manager Interview

      Feb 20, 2020
      Anonymous employee
      North Hollywood, CA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Essilor (North Hollywood, CA) in Jun 2018

      Interview

      The interview process took 3 weeks - 1. Phone Interview, 2. In person with 2 people, and 3. A panel interview with 6 people. Too Many people in my opinion, as 3 were not stakeholders.

      Interview questions [1]

      Question 1

      Lots of questions about background?
      Answer question

      Customer Service Manager Interview

      May 23, 2012
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Essilor in Mar 2012

      Interview

      1) Phone interview with recruiter 2) Schedule interview by another recruiter. 3) Personality test. 4) Face to face interview with hiring manager and HR 5) Last 2nd round face to face interview with hiring manager and area manager.6) After 3-weeks I am still waiting for a call for a Y/N response, very inconsiderate and unprofessional.

      Interview questions [1]

      Question 1

      How do you deal with an employee that refuses to follow your instructions.
      Answer question

      Essilor interviews FAQs

      • Customer Service Manager applicants have rated the interview process at Essilor with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 53.6% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Manager roles take an average of 24 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Essilor overall takes an average of 26 days.
      • Common stages of the interview process at Essilor as a Customer Service Manager according to 3 Glassdoor interviews include:

        Group panel interview:  25%

        Phone interview:  25%

        One on one interview:  25%

        Personality test:  17%

        Drug test:  8%

      • Here are the most commonly searched roles for interview reports -

        1. Manager(27) ;
        2. Lab Technician(18) ;
        3. Customer Service Representative(15) ;
        4. Sales Consultant(14) ;
        5. Process Engineer(12) ;
        6. Project Manager(12) ;
        7. Director(10) ;
        8. Analyst(9) ;
        9. Assistente Administrativo(8) ;
        10. Estagiário(8) ;
        11. Operador(8) ;
        12. Sales Representative(8) ;
        13. Chef De Projet(7) ;
        14. Engineer(7) ;
        15. Gerente(7) .


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Indeed, Inc.

    • Security
    • Work With Us

      • Advertisers
      • Careers
    • Jobs at Essilor

      41 jobs in United States
      Customer Care Manager
      Sioux City, IA
      ·
      $52K - $75K /yr
      (Glassdoor est.)
      View job
      Team Lead Customer Service (1st Shift)
      Tacoma, WA
      ·
      $25 - $37 /hr
      (Employer provided)
      View job
      Customer Service Coordinator
      San Diego, CA
      ·
      $20 - $30 /hr
      (Employer provided)
      View job
      Customer Service (Optical)
      Saint Cloud, MN
      ·
      $16 - $21 /hr
      (Employer provided)
      View job
      Data Coordinator
      Dallas, TX
      View job
      View all Customer Service Manager Jobs