Initially applied to the position through LinkedIn. I was contacted within 48 hours to set up a phone interview with the Client Services Manager. The phone interview lasted about 45 minutes. I received an email shortly after the phone interview indicating that they would like to set up a virtual WebEx interview for the next week (I was an out of state candidate). The WebEx lasted approximately 3 hours. I met with 6 different individuals each taking approximately 30 minutes with me. Most asked about my experience, background and my vision for the Help Center. A lot of the conversations were very repetitive in nature, however, it was a nice way to get to know each person on their own. Next I was contacted by an individual in HR to complete a homework assignment. I received the assignment on Friday and they requested it to be completed by Tuesday at noon. The assignment had four parts and included rewriting existing Help Content from the Eventbrite website, laying out a project plan for implementation of a new feature, and ideas for best practices and how to drive traffic to the new feature. After I submitted the homework assignment they indicated I would move on to another round of WebEx interviews and gave me a second smaller homework assignment. The second WebEx was almost identical to the first, 6 people - each taking approximately 30 minutes and most asked the same questions as the first round. Again a lot of it was very repetitive, but I hadn't interviewed with any of these people yet. Several of the people indicated they hadn't looked over my hw assignment yet, not sure what I was to take from that. The Client Services Manager seemed to be the only one who had. They indicated that the next step in the process would be an in-person interview at the Eventbrite office in San Francisco. A few days later I received an email indicating that that I was not "a match" for what they were looking for. Overall a very time consuming interview process. Most of the questions were very straight forward.... "What is your vision for the Help Center? What improvements would you make? How would you prioritize things? Give an example of how you have worked in a cross-functional environment." The only question that really caught me off-guard was when they told me about how they were hiring a lot of new exmployees right now and how I would get to know them and make sure I could work with them well. I indicated some general ideas and said I hoped there would be some internal mechanisms to help new employees get to know existing ones. They followed with "well say there aren't so what would you do?" Throw a pizza party?? It seemed strange. The position was a new position and when I asked about career path they said that maybe in 5 years I could have a team of people supporting the help content strategy. That concerned me a little bit to, its always nice to know an organization builds a position with a defined career path and room for growth. Overall you can tell they put a lot of emphasis on finding exactly what they are looking for, which is important. Very laid back organization and generally very young employees. Everyone was very friendly and nice. The communication throughout the process was really good with quick turnaround times on the next steps.