First and foremost, our sincere apologies for the lengthy and painful interview process you experienced. This was the first time we had partnered with this external agency for the SDR role in the US, and the typical communication and attention to detail in our normal process was lost. While we understand this will not change your past experience, we at Pure want to take accountability for this experience and hope you can accept our apology. We also want to thank you for being vocal about your experience. We've shared this specific feedback with our agency partner so that we can set the right candidate expectations moving forward. Thank you for helping us be better and wishing you all the best in your job search.