Customer Service Representative applicants have rated the interview process at Eversource Energy with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 52% positive. To compare, the company-average is 65.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 32 days to get hired, when considering 27 user submitted interviews for this role. To compare, the hiring process at Eversource Energy overall takes an average of 36 days.
Common stages of the interview process at Eversource Energy as a Customer Service Representative according to 27 Glassdoor interviews include:
Group panel interview: 21%
Skills test: 15%
IQ intelligence test: 11%
Presentation: 11%
Drug test: 11%
Phone interview: 10%
Background check: 7%
Personality test: 6%
One on one interview: 5%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 5 weeks. I interviewed at Eversource Energy (Westwood, MA) in Jan 2016
Interview
Submit application online, wait to be selected. Once selected, you will be given a link to complete a short assessment basically answering mock phone calls, followed by a personality test. If you pass this test and don't look idiotic on the personality test, you are given a brief phone call with HR to review work history. If they like you, you will schedule a time to go into the office to take a slightly more difficult test in a controlled environment. I passed the test and was brought in for an interview 3 weeks later with two people. It went well, was told to expect to hear either way (hired or not) within 2 weeks, did not hear. Called and was advised process ended and to look out for future openings.
Interview questions [1]
Question 1
Basic interview questions you would expect anywhere
I interviewed at Eversource Energy (Manchester, NH)
Interview
Hands down the stupidest interview. Someone in another review described it best: "Like virtual speed dating." So it was like a main room with everyone, then you get sent into the one on one for a single question. Each question was a different person. They give you like 45 seconds to answer, but waste 20 seconds introducing themselves. Then back to the main room. Rinse and repeat for 10 questions. Got a canned rejection only HOURS after the interview. Complete waste of time.
Interview questions [1]
Question 1
Give an example of a time that you had a difficult customer and how you were able to resolve their issue.
I applied online. I interviewed at Eversource Energy (Manchester, NH)
Interview
Interview is done via Zoom. You are put into breakout rooms 10 different times, you have two mins to answer 1-2 questions. You should do your research on the company, as the questions that they ask are based on that.
I applied online. I interviewed at Eversource Energy (Windsor, CT)
Interview
The interview process was very easy, interviewed with several different person, easy interview questions but the background check process was a long wait. But after every process I was hired.