Customer Service applicants have rated the interview process at Expedia Group with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 57.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 16 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Expedia Group overall takes an average of 29 days.
Common stages of the interview process at Expedia Group as a Customer Service according to 5 Glassdoor interviews include:
Phone interview: 17%
Other: 17%
One on one interview: 17%
Background check: 8%
IQ intelligence test: 8%
Group panel interview: 8%
Personality test: 8%
Skills test: 8%
Presentation: 8%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Expedia Group (Hanoi) in Jul 2019
Interview
It's a video interview. 3 minutes for each questions. You can re-answer your questions just one time. They will videotape your interview and get back to you in about two weeks. After this, if you pass, you can have another interview with recruiter.
Interview questions [1]
Question 1
Tell the most challenging you have in your career? What will you do if you have to deal with unreasonable customer?
The interview process was smooth, well structured, starting with a phone screening followed by a virtual interview.. Overall the experience was positive, and communication from the recruitment team was clear and timely. Normal.
Interview questions [1]
Question 1
tell me about yourself. Do you have experience with customer service?
I interviewed at Expedia Group (Athens, Athens, Attica)
Interview
Short and typical - 5 questions and then told us they will get in touch. The manager was very high nosed and did not offer eye contact. Asked for a glass of water and they rolled their eyes.
quick and easy phone interview with hr and a hiring manager. really friendly, basic questions, mainly about the role and my previous experience in a similar job. if you dont have much experience dont be put off as they are very supportive