I applied through college or university. I interviewed at Expedia Group in May 2019
Interview
There was an initial phone screen by a recruiter, a phone interview with the manager of the team and then one in person interview with that same manager. All three of the interviews seemed really casual and laid back.
Group interview then individual. It was a pretty good experience overall. A little intimidating at first especially in a group setting but it all ended fine and everyone was nice
Initial interview was through HireVue, where you basically speak to a camera on your computer and record your answers. You have a chance to re-do for each questions. There were about 7-10 questions, including a few questions that you just type.
I applied online. I interviewed at Expedia Group in Nov 2025
Interview
Après 3 entretiens, silence radio, alors que j’étais en processus final. Malgré deux mails de relance en l’espace d’un mois au service RH, pas un seul retour de leur part, même négatif. L’entreprise vente ses valeurs et sa bienveillance durant les entretiens et sur sa page carrière, mais ne daigne même pas envoyer un mail de refus à un candidat en processus avancé.
Customer Service Representative applicants have rated the interview process at Expedia Group with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 77% positive. To compare, the company-average is 57.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 16 days to get hired, when considering 26 user submitted interviews for this role. To compare, the hiring process at Expedia Group overall takes an average of 29 days.
Common stages of the interview process at Expedia Group as a Customer Service Representative according to 26 Glassdoor interviews include:
Phone interview: 20%
Skills test: 18%
One on one interview: 18%
Group panel interview: 13%
Presentation: 11%
Background check: 7%
Personality test: 7%
Drug test: 5%
IQ intelligence test: 2%
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