Customer Service Representative applicants have rated the interview process at FH Cann & Associates with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 57.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 13 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at FH Cann & Associates overall takes an average of 7 days.
Common stages of the interview process at FH Cann & Associates as a Customer Service Representative according to 8 Glassdoor interviews include:
Background check: 21%
One on one interview: 14%
Phone interview: 14%
Group panel interview: 14%
Presentation: 14%
Drug test: 10%
Skills test: 7%
IQ intelligence test: 3%
Personality test: 3%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at FH Cann & Associates (North Andover Center, MA) in Oct 2020
Interview
Speak to skills obtained during call center style jobs; de-escalating irate customers, time management, problem resolution, relatability.
Why are you leaving your current position?
Describe ability to adapt to new procedures, regulations.
Interview questions [1]
Question 1
How do you de-escalate an irate customer?
How do you build trust?
I interviewed at FH Cann & Associates (Houston, TX)
Interview
Very few questions. Speed and typing test are done via Teams interview. Smooth and straightforward interview. Seems like a great company, management was nice and made it simple and easy.
Simple, I was asked about my experience and if I meet the computer requirements. I was also asked to screenshot my speed test and also perform a typing test while I shared my screen with the interviewer
I applied online. The process took 6 days. I interviewed at FH Cann & Associates (Houston, TX) in Nov 2024
Interview
Fast and not very many questions asked. Did remote interview through teams with 100 other people in room as well. Did speed test and pretty much was hired next day