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      Factorial

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      Customer Success Manager (CSM) Interview

      May 31, 2024
      Anonymous employee
      Barcelona
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Factorial (Barcelona)

      Interview

      Very quick, first interview with talent about my expectations, second with the manager and third was roleplay. Also, they reviewed my language skills. After they called and sent me the contract quickly

      Interview questions [1]

      Question 1

      Q: do you have experience with churn clients?
      Answer question

      Other Customer Success Manager (CSM) Interview Reviews for Factorial

      Customer Success Manager (CSM) Interview

      Jul 9, 2024
      Anonymous Interview Candidate
      Paris
      No offer
      Negative experience
      Average interview

      Application

      I applied through other source. The process took 1 day. I interviewed at Factorial (Paris) in Jun 2024

      Interview

      The recruiter who contacted me initially didn't take the time to assessed my profile properly. He would not start by doing a quick presentation on the company or position but to asked me to present myself not professionally but personally (in order to collect different intel) When we finally got to the professional part, he didn't know what basic job descriptions for a SaaS company. I could go into more details but not worthy. We both agreed that we were not matching. My general feeling about the company was not the best, not very professional approach.

      Interview questions [1]

      Question 1

      Personal questions to dig-in into some confidential info that recruiters should not known.
      Answer question
      1

      Factorial interviews FAQs

      • Customer Success Manager (CSM) applicants have rated the interview process at Factorial with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 52.3% positive. This is according to Glassdoor user ratings.
      • Here are the most commonly searched roles for interview reports -

        1. Sales Development Representative (SDR)(117) ;
        2. Account Executive(113) ;
        3. Account Manager(71) ;
        4. Software Engineer(21) ;
        5. Product Designer(19) ;
        6. Sales(16) ;
        7. Senior Software Engineer(15) ;
        8. Marketing(14) ;
        9. Sales Development Representative(12) ;
        10. Senior Account Executive(12) ;
        11. Sales Representative(10) ;
        12. Talent Acquisition Specialist(10) ;
        13. Product Manager(8) ;
        14. Team Leader(8) ;
        15. Marketing Specialist(7) .


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