Tell me about a time you provided great customer service to a customer. I stumbled here, because I would never call a legal services client a customer and wouldn't exactly classify a legal secretary position, even one that required client contact, a customer service job. When I answered that I feel like the best way to provide "customer service" to clients is helping attorneys maintain and produce superior work product, I was asked for specifics. I came back with working all weekend during trial and got the impression that example was not specific enough, too. Many of the questions were phrased like this and felt vague and not directly related to my skills, legal procedural knowledge, or my specific experience working in law firms.