Initial communication was via telephone as well as email. I spoke with the recruiter and she went over the position in detail as well as gave me information regarding the firm. I interviewed with the Service Desk Supervisor and that was as if I were speaking to an old friend because there was that much of a level of comfort while still interviewing and expressing my desire for the position and proving my capabilities. I was fully prepared for the interview and was confident going into it because I know my own skill set and felt that I would be a great fit for the position. The Supervisor agreed as I was called back for a second interview and then began working a week before Superstorm Sandy crashed down on us. The firm and Mondo were both understanding of the necessity to take time off due to inability to get to the office. Absolutely a great place to work.