Customer Support Engineer applicants have rated the interview process at Fastly with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 86% positive. To compare, the company-average is 45.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support Engineer roles take an average of 33 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Fastly overall takes an average of 29 days.
Common stages of the interview process at Fastly as a Customer Support Engineer according to 7 Glassdoor interviews include:
Phone interview: 25%
One on one interview: 17%
Presentation: 17%
Group panel interview: 17%
Drug test: 8%
Background check: 8%
IQ intelligence test: 8%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. The process took 4 weeks. I interviewed at Fastly (Denver, CO) in Feb 2019
Interview
I was given one homework (Working through some sample problems and building out solutions in the services. I had 4 interviews. Three were with a single person, one recruiter, and two support managers, and one 4 hour interview with several different people within Fastly. If you are able to discuss what you know and are not afraid to say "I don't know" you'll be fine. Just talk with people like their people.
Interview questions [1]
Question 1
How was your experience at <inset pervious company>?
Took a test. Asked about web technologies: cache control headers, HTTP, DNS, coding languages, ticketing systems, past experiences supporting customers. Was quite a long process as they also wanted to know if you were a good fit into their culture and team
It was the most systematic interview process I have gone through.
I applied on internet job site, got contacted by their full time recruiter, took technical homework, and went through some rounds of interviews.
Interview questions [2]
Question 1
What was my hardest experience dealing with customers, and how did I handle it?
I applied through a recruiter. I interviewed at Fastly
Interview
Contacted by Alexander M., one of Fastly's recruiters. Phenomenal experience. Had phone interview followed by a take home exam heavily centered on the service itself. After that, daylong interview.
Recruiter kept in touch throughout the entire process and it moved along fast. Knowing both the company and its values as well as the technical aspects of networking troubleshooting was invaluable.
Ended up not getting the position, only to be offered another position based on interview performance. Recruiter was professional and personal in a way that is hard to balance and showed true empathy.
Interview areas were focused equally on customer service, technical troubleshooting, and company values.
Whole recruiting process felt like a dialogue that enabled me to show my skills as well as to get to know the company and the team, fantastic.
Interview questions [1]
Question 1
Q: How does DNS work?
Q: Tell us about a customer service experience (positive) that left a lasting impression on you. How did it affect your view of the company?
Q: How would you respond to a customer with the following problem with our service: