Customer Service Associate applicants have rated the interview process at FedEx Office with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 64.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 8 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at FedEx Office overall takes an average of 16 days.
Common stages of the interview process at FedEx Office as a Customer Service Associate according to 13 Glassdoor interviews include:
One on one interview: 22%
Phone interview: 19%
Drug test: 19%
Background check: 13%
IQ intelligence test: 9%
Group panel interview: 6%
Presentation: 6%
Personality test: 3%
Skills test: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 day. I interviewed at FedEx Office in Jun 2009
Interview
Sat in with the manager. She went through a packet of questions. It was formal yet informal at the same time. We joked a little in the interview. They offered me the job about three days later.
Interview questions [1]
Question 1
Describe a time when a customer was mad and how did you handle the situation?
I was easy. More about how to handle difficult customer, I took about 30 minutes with the store manager. Later there was a 2nd interview with another manager. More on good customer skills and handling customer work professionally, team player.
I applied online. The process took 2 days. I interviewed at FedEx Office (Dallas, TX) in Jul 2021
Interview
Zoom interview, the woman interviewing was a total stickler, you could tell. Probably think's she's queen of computers because she can work MS office, zoom and outlook like a pro. Does not realize anyone under 35 can do the store associate job/printing and copying. Bet the person she hires only last a couple months, and only knows how to work social media.
Interview questions [1]
Question 1
What past experience qualifies you for the position.
I applied online. The process took 3 days. I interviewed at FedEx Office (Fremont, CA) in Sep 2018
Interview
it was fairly easy, went in and was welcomed by the manger. The interview lasted about 25mins and it was a pretty average interview, questions were not difficult to answer.
Interview questions [1]
Question 1
what was a time you were given constructive criticism?