The interview was very in depth as far as questions go and there were two interviews but the process was thorough..There is a good reason behind the thorough process and that is so that they can weed out the ideal employees that they are looking to hire but unfortunately they do not tell you that they will be picking favorites and that some employees get away with things like having romantic relationships with fellow employees and its ignored and apparently its okay for CSR'S to do so and everyone looks the other way. they did mention that the attendance policy is very strict but its completely ridiculous..