Financial Customer Associate applicants have rated the interview process at Fidelity Investments with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 67.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Financial Customer Associate roles take an average of 24 days to get hired, when considering 41 user submitted interviews for this role. To compare, the hiring process at Fidelity Investments overall takes an average of 28 days.
Common stages of the interview process at Fidelity Investments as a Financial Customer Associate according to 41 Glassdoor interviews include:
Phone interview: 29%
One on one interview: 18%
Background check: 15%
Drug test: 13%
Skills test: 10%
Group panel interview: 4%
Other: 4%
Presentation: 4%
Personality test: 2%
IQ intelligence test: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at Fidelity Investments (Durham, NC) in Oct 2015
Interview
Applied for the position online, with a resume and cover letter. Had an interview on the phone (my interviewer missed the first one so we had to reschedule). I then went to the site for an in-person interview with 2 managers after getting a tour of the site with a director. They called me and let me know I got the position and had to give a verbal acceptance. Drug test and finer print test at that point.
Interview questions [1]
Question 1
Tell me about a time you had an upset customer, and what did you do in response?
Describe a time when you were given a task that you did not like, and what did you do to get it accomplished.
A lot of name a time when...
I interviewed at Fidelity Investments (Smithfield, RI)
Interview
Average interview experience. Ask a lot about prior work experience. It's good to include something that makes you stand out from other candidates since they speak to so many people.
I applied online. I interviewed at Fidelity Investments (Durham, NC)
Interview
I had one initial phone screening and then a 30 minute phone call with more STAR based questions. I have my 1 hour zoom interview with the hiring managers coming up
I applied online. I interviewed at Fidelity Investments (Cincinnati, OH) in May 2026
Interview
I had my phone interview, everything went well. I was told they wanted to move forward with the second interview, and now I am getting ready for my final interview, everything is going well.