I applied through a recruiter. The process took 1+ week. I interviewed at Fidelity Investments (Rhome, TX)
Interview
Got an email about the company's hiring team being interested in my application/résumé after submitting application online. I had about a week to submit an online video interview. The video interview was on HireVu and hey asked about 8-10 questions and j had to answer them in 2 minutes or less with 30 seconds to prepare my answer.
Interview questions [3]
Question 1
What is your curry understanding of the Series 7 and Series 63 licenses? Have you ever had to obtain any licenses or certifications in the past? How would you go about preparing for this type of exam?
Here at Fidelity we work in a very fast paced goal oriented environment. Please describe some goals in your current or past position. How did you meet these goals?
In addition to providing excellent customer service, we often need to uncover the customer's unstated needs. Can you tell me about a situation in which you had to really dig and probe to find out what someone needed or wanted? How did you do that?
I interviewed at Fidelity Investments (Merrimack, NH)
Interview
Was quite a few interviews for a rather entry level job but the people seemed nice. Was hard to answer how I would study for something I had no materials for yet.
I interviewed at Fidelity Investments (Westlake, TX)
Interview
Phone call interview and then panel interview. It was pretty average in difficulty and the whole interview process spanned about two months. I did my interviews virtually since I don't live there.
Filled out an application and was sent an invitation to do video interview via email. The interview process seemed straightforward. The job description included having to pass an exam after a trial period.
Interview questions [1]
Question 1
Video interview, which asked multiple behavioral questions.
Customer Service Representative applicants have rated the interview process at Fidelity Investments with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 53% positive. To compare, the company-average is 67.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 26 days to get hired, when considering 189 user submitted interviews for this role. To compare, the hiring process at Fidelity Investments overall takes an average of 28 days.
Common stages of the interview process at Fidelity Investments as a Customer Service Representative according to 189 Glassdoor interviews include:
Phone interview: 25%
Background check: 12%
One on one interview: 12%
Drug test: 11%
Group panel interview: 10%
Skills test: 8%
Presentation: 7%
IQ intelligence test: 6%
Personality test: 6%
Other: 2%
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