1. Initial screening call (laying out job description, hours, benefits, the basics) 2. Hour long behavioral interview (Tell me what your loved about your last job, tell me about a time when you displayed excellent customer service, tell me about a time you had a conversation with someone that led to a solution, give me an important characteristic of teamwork, and an example that demonstrates that quality). 3. In person interview (presentation to group of candidates, tour, one-on-one interview with two hiring managers where they essentially ask same questions as phone interview--the only extra questions I remember were how would you handle a tough customer, and what do you foresee being your biggest challenge transitioning into this role and then finally a easy cognitive test).